Updated: Feb 5, 2019

Here are some of our frequently asked questions. Feel free to give us a call at

210-408-0101 if a question that you have in not included in this post.

What Is Microdermabrasion?

Microdermabrasion is a facial procedure that uses manual exfoliation to remove the outer layer of skin. This process works in a series to achieve the best results. We use a Diamond tipped wand to abrade the surface of your skin


Often referred to as "non-surgical" face lift, Microcurrent facial or Facial sculpting. When you look in the mirror do you see a face looking back that doesn't match how you feel inside? Loose skin, loss of tone, loss of elasticity, what happened to the younger me? I don't feel this old. Then MICROCURRENT is the treatment for you, WITH ABSOLUTELY NO DOWN TIME AT ALL! It is a must add to anyone who is seeing the effects of time on their face....

How old do you have to be to have a massage?

The benefits of Therapeutic Massage knows no age limit - however minors (children under 18) must be accompanied by or have the consent of a parent or guardian via a written minor consent form.

What are the benefits of massage?

There are tremendous benefits to be achieved through regular massage therapy treatments from a Registered Massage Therapist. Whether your need is to have a moment of relaxation, reduce muscle tension, or attain relief from chronic pain, a therapeutic massage can enhance your overall sense of emotional and physical well-being. Massage therapy can be an important part of your health maintenance plan by: reducing or eliminating pain, improving joint mobility, improving circulation, improving lymphatic drainage, reducing muscular tension....

How often should I get a massage?

Some people believe that one treatment is enough; however, massage therapy is most beneficial in acute conditions when used over a series of treatments and then followed up with maintenance or preventive treatments. Through mutual discussion, your Massage Therapist can help you establish a program which fits your physical needs and lifestyle. Your Massage Therapist is most interested in your recovery and in the maintenance of your health. Any recommendation for further treatment is being made by a qualified health professional and is made with your utmost care in mind....

Why do I need facials?

Getting routine facials from a trained, professional esthetician offers so much more than just a relaxing experience — most importantly, keeping skin healthy, clear, and glowing.

How often should I get a facial?

Our skin care specialists recommend that people have a professional facial about every three to four weeks. That's how long it takes your skin to move through the full life cycle of skin cell growth and exfoliation. A facial helps that process along. The treatment will keep your skin clean, clear, and toned....

What can I expect at my facial appointment?

Plan to arrive to your first appointment about 5-10 minutes early. You will need to fill out a form listing contact information, allergies, and any medications that you are currently taking. Then your esthetician will evaluate your skin using a magnify lamp, ask you about your goals for your skin, and make a recommendation for skincare products and treatments to help you reach those goals. A facial generally consists of a cleansing, exfoliation, steam (in the form of warm towels or a machine), massage and a treatment mask....

How long is long enough for my hair to get waxed? (I can’t wait any longer!)

We say, let the hair grow to about ¼ inch so the wax can grab the hair.

How old do you have to be to get waxed?

Well, it really depends on the guest. We'll wax a guest of any age if our wax specialists feel they are prepared for the experience. If our guest is overly apprehensive, we believe it's best to wait until another time. Waxing should be a luxurious experience after all!

What is eye brow tinting?

The older we get, the more our brows seem to fade away, so tinting is a great way to help make them look fuller and more pronounced. Similar to hair coloring, there is some maintenance involved with tinting. The Day Spa @ Folawn's uses a vegetable dye, which lasts about three to four weeks.

What is an eyelash perm?

First, lashes are coated with a special adhesive and wrapped around mini foam rollers or equally diminutive heated clips. This holds them in the curled position that you're hoping to achieve. As you squeeze your eyes tightly shut, a perming solution or cream is applied to your eyelashes with a tiny brush.

What is an eyelash tint?

Tinting gives the eyes definition and lets you go without mascara, at least for a few weeks until eyelashes fall out and are replaced by new ones (this happens naturally whether they're tinted or not).

How long does eyelash perm and tinting last for?

The curl and/or tint on your lashes will last anywhere from four weeks to three months. As your lashes grow and fall out (the life cycle of lashes is about 60 to 120 days), the effects become less noticeable.

What Skin Care line do you use in the Spa services?

The Day Spa @ Folawn's uses Aveda and or USANA in all our facial services. Aveda, skin care is an advanced science, with proven results. While also being 97% naturally derived. USANA’s Sensé products help you capture the glow of health by rejuvenating individual cells with botanical extracts and topical nutrition—for beautiful, healthy-looking skin.

What are the benefits of having regular facials?

Aveda Skin Care Products nourish the skin from within and wrap it in a protective cocoon, enabling it to gradually recover suppleness, radiance and softness. Facials also aids in detoxification. A good facial (and facial massage) can help smooth fine lines and promote collagen production, which is the building block of the skin (to prevent premature aging, wrinkles, and sagging). A facial will cleanse the pores on a much deeper level.s. Along with all of the skin benefits stated above, facials are incredibly relaxing and stress reducing and should be performed every 4-6 weeks.

How often should I get a facial?

The skin care specialists at The Day Spa @ Folawn's recommend that people have a professional facial about every three to four weeks. That's how long it takes your skin to move through the full life cycle of skin cell growth and exfoliation. A facial helps that process along. The treatment will keep your skin clean, clear, and toned.

How long does my hair need to be before I can wax?

The ideal length is about a centimeter - but anything half a centimeter or more should work fine. If the hair is longer, just leave it and we will quickly clipper it down before waxing, to the correct length. As a guide, if you shave leave about 3 weeks without shaving before your wax appointment.

What is the difference between hard wax and soft wax?

HARD WAX: is a peel off wax applied thickly on the skin and removed with your fingers. It is used for waxing sensitive and delicate areas such as eyebrows, upper lip, facial waxing, underarms, bikini line and Brazilian waxing.

SOFT WAX: is applied thinly and removed with a paper strip; this is great for largest areas of skin such as the legs and arms.

Can you teach me how to do my hair?

Absolutely, that is one or our specialty. We have "Hair Boot Camps", and teach you as we are styling your hair. Our goal is to have you look your best after you style your hair. Our best form of advertisement is your appearance.

Can I come in for a consultation?

Yes. At The Day Spa @ Folawn's our goal is to have our guest feel as comfortable as possible, book a complimentary consultation with one of our team members to find out what your hair goals are and how we can reach those goals together. As always,We do this free of charge.

What color line do you use?

In our salon we exclusively use AVEDA hair color.

What styles are out?

If you haven't received a compliment on your hair lately, it's safe to say your style is out and it's time to make a change. Take notice to the hairstyles in fashion magazines and on television, if your look does not exist, shop for a new hairdresser!

What products should I use for my thin/lifeless hair?

We recommend INVATI, 97% naturally derived invati™ solutions for thinning hair, reduces hair loss by 33% to help you keep the hair you have longer, and taps the power of Ayurveda (the ancient healing art of India) with densiplex™—an invigorating blend of ginseng and certified organic turmeric....

What shampoo should I use to protect my color-treated hair?

We recommend Color Conserve Shampoo and Conditioner, to feel vibrant. Enjoy your color longer when you cleanse with plant-based care that helps protect color by preventing fading.

How long does a color job last?

Color should last 4-6 weeks, highlights 6-12 weeks. To ensure maximum longevity, use Aveda's Color Conserve Shampoo & Conditioner - it truly makes a difference. Color is a commitment and requires a little extra care if it's to retain its vibrancy and shine.

How often should I get my haircut?

Keeping in mind,the average head of hair grows 1/2 inch a month. Regular haircuts will help keep your hair strong and healthy. If you are looking for a wash and wear style that requires a minimum amount of styling, the secret lies in regular trims every 4-6 weeks. Long hair should be trimmed at least every 8 to 10 weeks. If you notice more breakage or split ends, it could be cut as frequently as every 6 to 8 weeks...

What if I don’t like my haircut or color that I received at The Day Spa @ Folawn’s?

If you are not 100% satisfied you are more than welcome to come back for a complimentary re-service with the same service provider or someone else. We do ask that you make that appointment with in 7 days of your original service

Should I wash my hair before coloring it or getting an updo?

No. Washing the hair strips away its natural oils. When creating an updo, the natural oils in the hair give it better holding properties and make it easier to work with. Natural oil is perfect protection, it is creates buffer between skin and the color.

Can I cut and color my hair at the same day?


Do you share my personal information (address, email, phone) with anyone else?

Absolutely not. Protecting your private information is our priority

What if I am late?

If you find yourself running late for an appointment, please call our Appointment Consultants (210-408-0101) and let them know so that they can inform your Service Provider to see if it would effect any other clients scheduled that day. We will always do our best to accommodate you when it is possible.

What if I need to cancel my appointment?

Although we know unforeseen circumstances may arise that prohibit you from giving us proper notification for missing appointments, 24 hours notice of appointment changes is requested.

Will you remind me of my appointment?

Yes. Your appointment will be confirmed 48 hours in advance.

How far in advance should I book my appointment?

We recommend all clients scheduling their appointments at the beginning of the week if they want an appointment on a week day, 2 - 3 weeks in advance for Friday or Saturday. We highly recommend pre-booking appointments before leaving the salon if you see a specific service provider. Walk-ins are permitted if time is available....

The Folawns Team

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